The Business Process Management System (BPMS) is intended to review the business processes in light of the following changes in the organization:

The processes once implemented when the organization was small might have become unsuitable to meet the changing needs of the customer.

The scaling up that has happened in the organization due to its growth might have made the old processes un-suitable to meet the speed and accuracy needs of the internal and external customers.

The speed of response required has changed phenomenally due the Globalisations scenario. The TAT (Turn Around Time) often decides the competitiveness of the business.

The application of IT opportunities might not have been fully exploited.

The cost of operation needs a review in light of the increasing cost and erosion of profits since the customer decides the price these days.

The Business Process Re-engineering opportunities might not have been exploited fully with the result; there might be too many non-value added activities (NVA’s as it is called in TQM), which also consumes resources and not adding value to the organization.

In essence, BPMS gives the organization an opportunity to review its business processes and improve in terms of reduced TAT and or improve resource productivity.

Although ISO 9000 might have standardized many processes, it might not have covered all the business processes, particularly the support functions processes. BPMS will put all support processes and their interfaces under microscope and validate after improvements.